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Contessa Jewelry is a well-regarded jeweler located at 464 Fulton St, Brooklyn, NY 11201. This family-run shop specializes in creating exquisite engagement rings, offering a wide selection of diamond and gold jewelry, as well as timepieces and grills. The store prides itself on its personalized service and the quality of its merchandise, which many customers have praised throughout their 104 total reviews.
The shop operates in downtown Brooklyn and is accessible for walk-ins. Service options include rings customization and jewelry repair, catering to a diverse clientele. With hours from 10 AM to 7 PM, the store is available six days a week, with a shorter schedule on Sundays.
Positive reviews highlight the friendly staff and competitive pricing, with mention of the owner, Simon, and his team offering attentive service. Customers appreciate the impeccable quality of their engagement rings and the family-like atmosphere inside the shop. However, some negative feedback addresses instances of poor service, with a few customers reporting unsatisfactory experiences related to repairs and product quality.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Positive feedback often centers around the great deals and the expertise of the staff, while some experiences indicate areas for improvement in customer service.
Best Review: A customer expressed great satisfaction with the friendly and professional service provided, emphasizing that the staff is attentive and skilled in creating high-quality jewelry.
Worst Review: One review detailed a disappointing encounter where the customer believed their jewelry item was switched during a repair, leading to frustration and a call for legal action.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday to Saturday: 10:00 AM - 7:00 PM
- Sunday: Closed
Staff Mentioned:
- Simon (Owner)
Positivity Score: 80%
Total Customer Feedback Reviewed: 110
Store Phone Number: 7188581856
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