Diamonds Direct, located at 11104 Domain Dr, Austin, TX 78758, is a renowned jewelry store specializing in engagement ring creation and custom designs. With a reputation for exceptional customer service, the store has garnered an impressive 2,476 reviews, showcasing a mix of positive and critical feedback.

The staff at Diamonds Direct, particularly individuals like Peaches and TK, are frequently highlighted for their knowledge, patience, and ability to assist customers in finding the perfect engagement ring while ensuring a pleasant, pressure-free experience. Customers appreciate the extensive selection of mounted and loose diamonds, as well as a wide range of engagement ring settings and wedding bands. The team offers personalized guidance to help clients make informed choices, while also providing complimentary services, such as ring cleaning and maintenance.

Overall Sentiment from Online Customer Reviews:
- Positive: 87%
- Neutral: 9%
- Negative: 4%

Best Review: A customer noted the excellent service provided by Peaches and TK, emphasizing their helpfulness and the store's impressive selection, making the engagement ring shopping experience enjoyable.

Worst Review: One customer expressed disappointment over their interaction, citing feelings of being overlooked and receiving less than ideal service, which impacted their overall experience.

Operating Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Peaches
- TK
- Jennifer
- Lou
- Angela
- Anat

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.