Joe Koen & Son Jewelers, located at 611 Congress Ave, Austin, TX 78701, is a highly regarded jewelry store that has been serving the community since 1883. This long-standing family-owned business specializes in engagement ring creation and offers a diverse range of services, including custom jewelry design, resizing, cleaning, and repairs. With a commitment to excellent customer service, the staff, including Bill Koen and his team, are known for their professionalism and willingness to guide customers through the process of selecting and creating the perfect engagement ring. The jeweler has received a total of 329 reviews reflecting customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 15%
Negative: 9%

Many positive reviews highlight the friendly and knowledgeable staff, as well as their assistance in creating custom engagement rings tailored to individual preferences. Customers express high satisfaction with the quality of craftsmanship and the supportive atmosphere in the store. However, there are some negative reviews mentioning instances of poor service, including issues with communication and product quality.

Highlights from Reviews:
Best Review: A customer expressed great satisfaction with the engagement ring creation service, praising the patience and creativity of the staff, particularly Brad Koen, who helped design a ring that was both beautiful and unique.
Worst Review: A customer reported a frustrating experience involving a broken family heirloom stone, expressing disappointment in the response from the staff and management regarding the damage.

Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

For this overview, customer feedback was viewed on Yelp, Google, and Facebook.