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Located in Austin, TX, at 2901 S Capital Of Texas Hwy, Ste N07 C, Kay Jewelers at Barton Creek Square specializes in a wide range of jewelry services, including engagement ring creation and personalized consultations. The store has a reputation for its extensive selection of diamond and gemstone engagement rings, catering to various budgets and styles. Customers benefit from services such as custom jewelry design, repair, maintenance, and appraisals, ensuring their special pieces receive expert care.
The store is known for its mixed customer service experiences. While some reviews highlight knowledgeable and friendly staff, such as Ysa who is praised for his helpfulness and professionalism, other reviews express disappointment in service quality, especially during peak hours. Some customers report long wait times without acknowledgment and issues with order fulfillment and communication regarding repairs.
Operating in Travis County, Kay Jewelers offers the following hours:
| Day | Hours |
|-----------|-----------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at 40%, reflecting users who appreciated the selection and some staff interactions. Neutral experiences account for 30%, while negative feedback comprises 30%, citing customer service inconsistencies as a major concern.
Best Review: A customer commended the staff for their willingness to assist in finding an item within budget, highlighting a specific staff member who provided friendly service and avoided upselling.
Worst Review: Another customer expressed frustration with poor management and lack of communication regarding their custom engagement ring, detailing significant delays and a negative interaction with a staff member.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 55%
Total Customer Feedback Reviewed: 120
Store Phone Number: (512) 327-2405
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