Copeland Jewelers, located in Austin, Texas, has been a staple in the community since 1983, recognized for its exceptional engagement ring creation and customer service. Situated at 3801 N Capital of Texas Hwy D160, this family-owned business, managed by Clay and Chris Copeland, specializes in custom jewelry, including engagement and wedding rings, antique, vintage, and estate pieces. They offer a wide array of services such as jewelry repair, appraisals, and gold & silver buying, making them a one-stop destination for all jewelry needs.

The staff at Copeland Jewelers are appreciated for their warm and knowledgeable approach, ensuring that each customer feels valued. Many customers highlight the attentive service received when designing their engagement rings and the wide selection of unique jewelry options available.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Based on 61 reviews, the general atmosphere surrounding Copeland Jewelers is highly positive, with customers praising the quality of craftsmanship and the supportive nature of the team.

Best Review:
A customer named Alvin commended the staff's friendliness and accommodation. He described the experience as exceptional, mentioning that the team treated him like a long-time patron, leading to a memorable visit.

Worst Review:
A review by Lisa shared a frustrating experience regarding miscommunication after a ring resizing, where she felt accused of trying to receive undeserved repairs. Despite the accusation, she was appreciative of their willingness to fix the problem at no charge but remained disappointed in their customer service approach.

**Operating Hours:**
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 11:00 AM – 4:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Clay Copeland and Chris Copeland.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.