Kruger's Diamond Jewelers, located at 722 Congress Ave, Austin, TX 78701, is a well-regarded establishment specializing in engagement ring creation and exceptional customer service. With over 373 reviews, the jeweler has established a reputation for quality workmanship and a personalized experience, particularly in customizing engagement rings. The dedicated staff, including master jeweler Sam Cisneros and assistant Michelle, provide expert guidance in selecting the perfect setting, often going above and beyond to accommodate customer requests, from setting personal heirloom stones to designing unique pieces.

The store operates in Travis County and is known for its friendly atmosphere, where customers feel valued and appreciated. Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Positive reviews highlight the jewelers’ willingness to assist with special requests and provide timely service. Many customers have praised the expertise and helpfulness of the staff, particularly in unique situations like custom engagements or repairs. However, a few negative reviews noted the occasional lack of availability for certain products or styles, suggesting that customers should call ahead for specific needs.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 8%
Negative: 2%

Best Review: A customer named Alisha shared that Kruger's helped her fiancé create her dream engagement ring using a diamond from her late grandmother's necklace, praising the staff's dedication and craftsmanship.

Worst Review: A review from a customer named Erik expressed disappointment with limited options for men’s jewelry, implying that while the service was good, the selection did not meet their expectations.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.