Kay Jewelers, located at 1201 Barbara Jordan Blvd Ste 680, Austin, TX 78723, operates within Travis County and specializes in a wide range of jewelry services, particularly engagement ring creation. The store is known for its attentive staff who provide personalized service to help customers find the perfect engagement ring. All staff members are noted for their professionalism and knowledge, contributing to a pleasant shopping experience.

Operating hours are as follows:

| Day | Hours |
|------------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment from customer reviews presents a mixed experience. Out of a total of 103 reviews, the general response reflects a blend of positive experiences with some negative feedback related to service inconsistencies. Approximately 70% of the reviews are positive, 20% are neutral, and 10% are negative.

Best Review:
Michael praised the fantastic customer service provided by the staff, highlighting their quick resolution of an issue with his daughter’s earrings and their commitment to customer satisfaction.

Worst Review:
Alexandra expressed frustration over the inconsistent operating hours, stating that she arrived at the store only to find it closed despite posted hours, wasting her time.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.