Jewelry Express, located at 2508 E Riverside Dr, Austin, TX 78741, is a highly regarded jeweler in Travis County, specifically known for their expertise in engagement ring creation and outstanding customer service. With a phone number of (512) 442-9889, they have built a reputation for providing a diverse selection of 10k and 14k gold, as well as diamond jewelry.

The jeweler is praised for its exceptional customer service, with numerous customers highlighting the personalized attention given by the staff, including the owner, Naveed Lakhany. Customers note that the team at Jewelry Express is both trustworthy and dedicated to helping clients find the perfect piece for their engagement needs. The atmosphere is described as welcoming, making it an ideal place to discuss options for custom engagement ring designs.

Conversely, some reviews mention issues with product durability and dissatisfaction regarding certain repairs. Negative feedback includes a customer's disappointment with the quality of a purchased chain, indicating that while most experiences are positive, there may be occasional concerns regarding product longevity.

Overall Sentiment from Online Customer Reviews:
Positive: 84%
Neutral: 10%
Negative: 6%

Totaling 15 reviews, the sentiment leans heavily towards the positive with frequent commendations for both product quality and customer service.

Best Review: A customer named Mariah praised Jewelry Express for their excellent deals and outstanding customer care, noting the welcoming nature of the staff and expressing her intention to return for future purchases.

Worst Review: Adam expressed dissatisfaction over the quality of a solid rope chain he purchased, which started to fall apart, leading to frustrations regarding the craftsmanship.

**Opening Hours:**
- Wednesday: 10 AM – 7 PM
- Thursday: 10 AM – 7 PM
- Friday: 10 AM – 7 PM
- Saturday: 10 AM – 7 PM
- Sunday: Closed
- Monday: 10 AM – 7 PM
- Tuesday: 10 AM – 7 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.