Kirk Root Designs, located at 9600 Great Hills Trail Suite 150W, Austin, TX 78759, is a distinguished jeweler known for its expertise in custom engagement ring creation. With a focus on handcrafted jewelry, this family-owned business offers a unique blend of artistry and personal service. The owner, Cub Root, a second-generation jeweler and certified gemologist, emphasizes building relationships with clients by providing tailored assistance to meet individual preferences and expectations in ring design.
The store has garnered a solid reputation, highlighted by a 4.8 rating from 29 Google reviews. Customers praise the attentive service, with many noting the expert guidance during the engagement ring selection process. Reviewers appreciate the staff's knowledge and willingness to help, ensuring a comfortable and supportive atmosphere for such an important purchase. Positive comments frequently highlight the store's high-quality designs and exceptional customer service, reflecting a strong commitment to client satisfaction.
However, there are some mixed opinions. A few reviewers have expressed concerns about pricing in comparison to other local jewelers, suggesting that some services may come at a premium.
Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 10%
- Negative: 8%
Best Review: Connie commended Kirk Root Designs for their phenomenal pricing on high-quality jewelry, emphasizing the excellent customer service and trusted experience they offer.
Worst Review: Sophia expressed dissatisfaction with the high cost of diamond cutting services, feeling the charges significantly exceeded those of other local jewelers.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday to Friday: 10 AM - 6 PM
- Saturday: By Appointment Only
- Sunday: Closed
**Staff Members:**
- Cub Root
Positivity Score: 87%
Total Customer Feedback Reviewed: 29