Five Star Jewelry Brokers, Austin TX

Five Star Jewelry Brokers is a reputable jeweler located at 2712 Bee Caves Rd #104, Austin, TX 78746. This women-owned business specializes in custom engagement ring creation, providing exceptional personalized service to clients. The team, led by owner Mary Rupert and gemologist Taylor Spencer, is known for their knowledge and commitment to customer satisfaction. They offer a range of services which include jewelry appraisals, repairs, and custom designs, ensuring each piece is tailored to the client's vision.

With a total of 122 reviews across various platforms, the overall sentiment is notably positive. Customers appreciate the personalized attention and the dedication shown by the staff during the engagement ring design process. Positive feedback highlights the friendly and accommodating nature of the staff, with many mentioning the seamless experience in selecting and customizing their jewelry pieces. However, some negative reviews point out occasional issues with customer service and product quality, underlining a need for consistent attention to detail.

Overall Sentiment from Online Customer Reviews:
- Positive: 88%
- Neutral: 9%
- Negative: 3%

**Operating Hours:**
- Tuesday to Friday: 10 AM - 5 PM
- Saturday: 11 AM - 3 PM
- Sunday and Monday: Closed

**Staff Members:**
- Mary Rupert
- Taylor Spencer

Best Review:
A customer noted that the design and craftsmanship of their engagement ring exceeded anything they could have imagined, praising Taylor for her patient guidance throughout the process.

Worst Review:
In a less favorable review, a customer expressed disappointment in the appraisal of their jewelry, feeling that they were undervalued and seeking a second opinion that contradicted the initial assessment.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.