Throckmorton's, Austin TX

Throckmorton’s Watch and Jewelry, located at 5716 W Hwy 290 Ste 112, Austin, TX 78735, is a family-owned jewelry shop that has been serving the community since 1974. Renowned for its exceptional customer service and quality craftsmanship, Throckmorton’s specializes in creating custom engagement rings. The knowledgeable staff, including owner David Throckmorton, take great care in helping clients find or design the perfect ring, ensuring a seamless and enjoyable experience throughout the process.

Customers appreciate the variety of services available, including watch repairs, resizing, and custom jewelry design, all delivered with a personal touch that sets them apart from larger retailers. While many reviews highlight the friendly staff and quick turnaround times, there are occasional mentions of dissatisfaction regarding miscommunication or specific repair issues.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

Positive reviews often commend the attentive service and the quality of repairs, while negative reviews occasionally express frustration with communication or specific service failures.

Best Review: A customer shared their experience of taking their vintage Rolex to Throckmorton’s for servicing. They found the staff patient and knowledgeable, impressed by the detailed attention and care their watch received.

Worst Review: Another customer criticized the store for a poor experience with a watch band order. They felt the staff's handling of the situation was unprofessional and expressed disappointment with the overall interaction.

Operating Hours:
Monday: 10:00 AM - 5:30 PM
Tuesday: 10:00 AM - 5:30 PM
Wednesday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 5:30 PM
Friday: 10:00 AM - 5:30 PM
Saturday: 11:00 AM - 4:00 PM
Sunday: Closed

Staff Members:
- David Throckmorton

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.