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Southwest & Western Jewelers, located at 9600 S Interstate 35, Ste N300, Austin, TX 78748, specializes in customized jewelry services, particularly engagement rings. This family-owned jeweler is noted for working with various metals including silver, gold, and platinum, offering a range of services from repairs to creating bespoke pieces. Customers appreciate the convenience of the shop's location inside H.E.B. and the generally friendly atmosphere provided by the staff.
Operating hours are Monday through Saturday from 10:00 AM to 6:00 PM, with Sundays closed. The phone number to reach the store is (512) 292-6380.
Overall Sentiment from Online Customer Reviews:
Based on the 59 reviews analyzed, the overall sentiment appears mixed.
- Positive: 55%
- Neutral: 25%
- Negative: 20%
Positive reviews highlight the quick service and reasonable prices for battery replacements and repairs, with customers praising the friendly nature of the staff. Some reviews specifically mention that the store offers excellent services for smaller repairs and has a nice selection of jewelry.
Conversely, negative reviews point towards dissatisfaction with engagement ring repairs, claiming poor workmanship and frustrating customer service experiences. Customers reported instances of incorrect repairs and a lack of accountability from the owner.
Best Review:
The best feedback came from a customer who commended the jeweler's quick service and reasonable prices for battery replacements, noting the friendly demeanor of the staff.
Worst Review:
A dissatisfied customer expressed their disappointment after receiving a ring back from repairs with further issues, stating the owner was uncooperative and rude when questioned about the quality of the work.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |
**Staff Members:**
- Not specified.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 59
Store Phone Number: 5122926380
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