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Located in San Francisco, CA, Ada Diamonds specializes in crafting exceptional engagement rings using high-quality lab-grown diamonds. With a commitment to sustainability and ethical practices, Ada Diamonds provides a unique experience through its concierge service, guiding clients through every step of the ring creation process. Customers often praise the staff's expertise and responsiveness, particularly highlighting the assistance provided by team members such as Sara and Jessi, who are dedicated to ensuring a personal and enjoyable shopping experience.
However, some customers have reported issues with craftsmanship and design quality, leading to dissatisfaction with their purchased rings. Despite these concerns, the positive reviews often mention the beautiful selections and the ability to create custom rings tailored to individual preferences.
Total number of reviews reviewed: 413.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%
**Highlight Reviews:**
Best Review: A customer noted that the whole process at Ada Diamonds was smooth and enjoyable, praising staff member Sara for being extremely knowledgeable and responsive, ultimately leading to a stunning custom engagement ring.
Worst Review: One reviewer expressed frustration over the customer service experience after encountering issues with the craftsmanship of their engagement ring, stating that the staff's handling of the situation left much to be desired.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| **Hours** |
|---------------------------------------|
| Tuesday - Saturday: 10 AM - 6 PM |
| Sunday & Monday: Closed |
Staff Members: Sara, Jessi.
Positivity Score: 80%
Total Customer Feedback Reviewed: 413
Store Phone Number: 6504167576
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