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Kay Jewelers at Stonestown Galleria is a prominent jewelry store located at 3251 20th Ave, San Francisco, CA 94132, with the phone number (415) 661-1830. Known for its wide selection of engagement rings and customer-oriented services, this store operates in San Francisco County.
The store offers various services including engagement ring creation, jewelry maintenance and repair, custom orders, and gold exchange options. Customers can also benefit from financing plans, making it accessible for many who wish to purchase fine jewelry. The staff has been noted for their knowledge and willingness to assist customers, particularly in guiding them through their engagement ring selections.
Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 30%
Negative: 25%
Many customers have appreciated the attentive service from employees like Gus and Romeo, who provide guidance in selecting the right engagement ring. However, a number of reviews reflect dissatisfaction with the customer service experience, indicating that some associates are perceived as unhelpful or dismissive.
Best Review: Chris commended the exceptional service provided by Gus, noting that he made the ring-buying experience extraordinary.
Worst Review: Annie expressed frustration over the inadequate service and revealed issues with ring cleaning and inspection, feeling that her experience was rushed and unsatisfactory.
Store Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
Staff Members: Gus, Romeo
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 60%
Total Customer Feedback Reviewed: 96
Store Phone Number: (415) 661-1830
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