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The Custom Design Jewelers II is a highly regarded jewelry store located in San Francisco, CA, specializing in creating custom engagement rings. With over 35 years of experience, the family-owned business is run by Bella and Hon Sang Cho, known for their mastery in craftsmanship and commitment to customer service. They take pride in offering personalized consultations, where clients can collaborate on designs, ensuring a unique ring that perfectly reflects their vision. The store has garnered a strong reputation, receiving 25 reviews, with an average rating of 4.7 stars, indicating a high level of customer satisfaction.
Positive reviews highlight the excellent service provided by the Cho couple, with many customers praising their attentiveness, creativity, and the willingness to accommodate specific requests. Many have expressed their delight with the quality of the custom engagement rings crafted at the store, noting that the end results exceeded their expectations. However, there are a couple of negative reviews where customers expressed dissatisfaction regarding miscommunication and completed work that didn't align with their requests.
Overall Sentiment from Online Customer Reviews:
Positive: 88%
Neutral: 8%
Negative: 4%
Opening Hours:
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed
Staff Members:
- Bella Cho
- Hon Sang Cho
Best Review:
A customer praised the expertise and diligence of Mr. and Mrs. Cho in crafting a unique engagement ring, highlighting the care and effort they put into the design process, ultimately leading to a ring that was more beautiful than expected.
Worst Review:
One customer expressed disappointment due to a miscommunication regarding a charm soldering request, leading to a lack of completion of the work discussed, which ultimately resulted in them choosing to take their business elsewhere.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92%
Total Customer Feedback Reviewed: 25
Store Phone Number: 4153984949
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