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Diamond Heights Inc. is a well-regarded jeweler located at 888 Brannan St, Ste 1000, San Francisco, CA 94103, operating within San Francisco County. This jewelry store specializes in creating custom engagement rings and offers direct importing of diamonds from Israel. Customers have praised the owner, Eli, for his attentive service and ability to work within various budgets. The store is open Monday through Friday from 11:00 AM to 5:00 PM, providing an accommodating schedule for prospective buyers.
A total of 14 reviews were reviewed, revealing a mix of sentiments. Positive feedback frequently highlights the excellent customer service provided by Eli, emphasizing his dedication to ensuring customer satisfaction, the quality of diamonds, and the ability to create custom designs tailored to individual preferences. One review noted, after an extensive search, customers were thrilled with the prices and quality, particularly for engagement rings. However, the negative reviews pointed to customer concerns regarding discrepancies in diamond quality and delivery issues, raising some alarms about potential reliability.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 78%
Neutral sentiment: 14%
Negative sentiment: 8%
Opening Hours:
- Monday: 11:00 AM - 5:00 PM
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Best Review:
Marianna mentioned that her previous experiences with Eli were exceptional, recalling a purchase of a beautiful ring and the joy of returning years later for an upgrade, noting the continued high quality of service.
Worst Review:
Donna expressed frustration over receiving a diamond that did not match the one she had examined prior to purchase, highlighting concerns about the discrepancies between what she expected and what was delivered.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 14
Store Phone Number: 4152554994
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