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Edward's Jewelry & Imports, located at 888 Brannan Street #160, San Francisco, CA 94103, is a well-regarded jewelry store specializing in engagement ring creation. Offering services such as custom designs and a wide selection of high-quality GIA certified diamonds, this family-owned business has been a staple in the industry since 1983. Customers praise the expert guidance from staff like Jean-Paul and Jacklin, who provide personalized service and knowledge about diamonds and crafting unique pieces. Their commitment to customer satisfaction is reflected in numerous positive reviews highlighting exceptional creativity and attentiveness in designing engagement rings.
However, there have been some negative experiences reported, particularly regarding customer service in certain instances where clients felt undervalued or that their concerns were not adequately addressed. Despite this, the store maintains a loyal clientele who appreciate the high-quality craftsmanship and competitive pricing.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Highlight Reviews:
Best Review: A customer commended the staff for their exceptional service and extensive inventory, noting that the engagement ring exceeded expectations and received numerous compliments.
Worst Review: A customer expressed disappointment regarding poor customer service during a return visit, feeling that their concerns were not taken seriously, which ultimately led them to seek alternatives.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|----------------------------------|
| Monday - Friday: 10:00 AM - 4:30 PM |
| Saturday: Closed |
| Sunday: Closed |
Staff Members Mentioned:
- Jean-Paul
- Jacklin
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 63
Store Phone Number: 4156269333
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