Jewelry Exchange Co, San Francisco CA
The Jewelry Exchange Co. is a well-regarded jeweler located in San Francisco, California, specializing in the creation of custom engagement rings. Situated at 888 Brannan Street, Suite #183, this family-owned business, established in 1983 by Van and Tatiana Mardirosian, has built a strong reputation for quality craftsmanship and exceptional customer service. With over 38 years of experience in the industry, they pride themselves on offering a personalized experience, with the ability to design unique jewelry that fits a client’s vision.
Customer reviews consistently highlight the expertise and friendliness of the staff, particularly owner Van, who is noted for his patience and ability to educate customers on diamonds and ring design. With 284 reviews in total, sentiments lean heavily positive, with many customers appreciating the warm, no-pressure atmosphere in the store. However, there are some concerns regarding customer experiences with specific repairs and timelines.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%
Positive reviews often emphasize the attentiveness and knowledge of the staff during the engagement ring creation process, making customers feel valued and supported. On the other hand, negative experiences primarily relate to issues with timelines for ring repairs and modifications, highlighting the importance of clear communication in their services.
Best Review: Steve commended the jeweler for their exceptional service, detailing how Van guided him through the process of selecting a specific sapphire, resulting in a ring his fiancé absolutely adored.
Worst Review: Arcelia expressed dissatisfaction regarding the repair of her wedding ring, claiming it was returned lighter than expected and that the process took longer than promised, causing disappointment with the final product.
Operating Hours:
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
**Staff Members:**
- Van Mardirosian
- Tatiana Mardirosian
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
