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The Jewelry Exchange Co., located at 888 Brannan St, Suite 183, San Francisco, CA 94103, is a highly regarded jeweler specializing in engagement ring creation and custom jewelry design. With a solid reputation in the industry, the owner, Van Mardirosian, is known for his personal approach, exceptional customer service, and craftsmanship. The store has received a total of 285 reviews, highlighting its dedication to customer satisfaction.
Customers appreciate the extensive selection of loose diamonds and the ability to customize rings that align with individual styles and budgets. Van provides a thorough overview of diamond specifications and takes the time to ensure that clients feel comfortable and informed throughout the process. Many reviews commend the quality of the finished pieces and the welcoming atmosphere created by the staff.
However, there are a few negative comments regarding delays in service and experiences where expectations were not fully met, leading to some disappointment.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%
Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff members mentioned in reviews:
- Van Mardirosian
Best Review:
Ryan noted that the level of service he received was exceptional, highlighting how Van made the engagement ring creation process easy and enjoyable. He appreciated the prompt shipping and continued support even after the purchase, reflecting a satisfaction that exceeded his expectations.
Worst Review:
Arcelia expressed dissatisfaction with her experience, stating that her ring came back feeling lighter than expected after repairs were made. She felt that the alterations did not meet her expectations, leading to substantial disappointment in the service provided.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 285
Store Phone Number: 4156264623
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