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Herco Jewelry Company, located at 760 Market St, Ste 700 in San Francisco, CA, has been a fixture in the local jewelry scene, particularly known for creating custom engagement rings. Operating within San Francisco County, Herco specializes in higher-end 14K, 18K, and platinum designs, catering to a clientele that values quality and craftsmanship.
Recently acquired by Quality Gold, Inc., this family-owned business has a history dating back to 1979. While the reviews reflect a mix of experiences, many customers appreciate the team’s expertise in designing unique pieces. However, some feedback suggests that the service can be hit or miss, with occasional complaints about communication lapses and order fulfillment.
Customer Sentiment: Roughly 70% of customers express satisfaction with their experiences, while 20% report feelings of neutrality, and 10% highlight issues like service delays or responsiveness.
Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Best Review: Jeff commended the knowledgeable staff for their attentive service, particularly appreciating the personalized attention he received while designing his unique engagement ring.
Worst Review: A more negative experience was shared by another customer who felt disregarded when their special order was abruptly canceled, expressing disappointment just before the holiday season.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 2
Store Phone Number: 4155431580
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