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Ice Diamond, located at 2 Henry Adams St Ste M-24, San Francisco, CA 94103, is a beloved fixture in the local jewelry scene, specializing in custom engagement rings crafted with attention and care. This family-owned shop has been serving the community since 2011, offering a curated selection of both natural and lab-grown diamonds at competitive prices.
With a reputation for excellent customer service, the staff is known for their friendly demeanor and ability to transform customer visions into exquisite, personalized pieces. Many patrons appreciate the skilled guidance provided throughout the design process, making it a comforting experience for those navigating such a significant purchase. However, while the overwhelming majority of reviews are positive, a few customers have noted challenges with communication and service timing.
Customer Sentiment: Approximately 80% of customers express high satisfaction, with around 10% indicating neutral experiences and the remaining 10% reporting issues.
Opening Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Best Review: Sarah praised Ice Diamond for their attentive service and beautiful selection of customizable engagement rings, stating she felt truly valued as a customer.
Worst Review: Alex expressed disappointment over a communication issue regarding his ring's custom details, feeling his concerns were not adequately acknowledged.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 2
Store Phone Number: 4157938993
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