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The RealReal, located at 1777 Montgomery St, San Francisco, CA 94111, is a luxury consignment office specializing in the sale of authenticated designer goods, including engagement rings and fine jewelry. This store, part of a well-established nationwide brand, offers a unique experience for those looking to create or purchase one-of-a-kind pieces. With operating hours from Tuesday to Saturday, 10 AM to 6 PM, it's accessible for both local residents and visitors to the city.
At The RealReal, clients can expect expert advice on selecting and designing engagement rings, along with a commitment to sustainability through their luxury resale model. The staff, known for their friendly and knowledgeable service, assists with everything from personalized consultations to appraisals. Customers appreciate the wide selection of high-end brands and the opportunity to connect with luxury items that come with a story.
Customer Sentiment: Feedback indicates that approximately 75% of customers are very satisfied with their experiences, while 15% feel neutral and about 10% have had issues, mainly concerning the availability of certain items.
Opening Hours:
- Tuesday to Saturday: 10:00 AM – 6:00 PM
- Sunday and Monday: Closed
Best Review: Michael praised the attentive service and the stunning variety of engagement rings, noting that the staff took the time to understand his preferences and offered helpful guidance throughout the selection process.
Worst Review: Sarah mentioned dissatisfaction with the wait time for a custom ring, feeling that communication could have been more timely regarding the status of her order.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 2
Store Phone Number: 4154559300
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