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Grace Jewelry, located at 121 O'Farrell St, San Francisco, CA, is a jewelry store that specializes in engagement ring creation and various jewelry services. Customers appreciate the beautiful ambiance and the variety of options available in the store. Many reviews highlight the welcoming staff, including individuals like Diana Tang, who assist customers with finding the right engagement rings and resizing services. The business has been operational since 1986 and is situated in San Francisco County.
However, the establishment has received a mixed response from customers over the years, with a total of 67 reviews considered for this assessment.
Positive reviews mention the quality of the jewelry and some exceptional customer service experiences, particularly related to custom engagement ring orders. Customers noted great deals on engagement rings compared to other retailers.
On the other hand, there are many negative reviews addressing concerns about customer service and product quality, particularly regarding engagement rings with issues like diamonds falling out or being misrepresented in value. There are also complaints about unhelpful management during refund requests.
Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%
Best Review:
A customer praised Grace Jewelry for their wonderful engagement ring options and exceptional customer service, stating that the personalized attention from the staff made the ring selection process seamless and enjoyable.
Worst Review:
Another review highlighted a troubling experience regarding a ring that had multiple issues, including the loss of diamonds shortly after purchase, leading to poor customer service from the management, who were unhelpful when the customer sought a resolution.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Opening Hours:
- Wednesday: 11:00 AM – 7:30 PM
- Thursday: 11:00 AM – 7:30 PM
- Friday: 11:00 AM – 7:30 PM
- Saturday: 11:00 AM – 7:30 PM
- Sunday: 11:00 AM – 7:30 PM
- Monday: 11:00 AM – 7:30 PM
- Tuesday: 11:00 AM – 7:30 PM
Staff Mentioned: Diana Tang
Positivity Score: 35%
Total Customer Feedback Reviewed: 67
Store Phone Number: 4153981868
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