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Brilliant Earth, located at 38 Newbury St Ste 603, Boston, MA 02116, is a prominent jewelry store specializing in the creation of engagement rings and ethically sourced fine jewelry. Operating in Suffolk County, the store is known for its exceptional customer service and a wide range of options, including unique and customizable rings. Customers can expect a personalized experience with knowledgeable staff who guide them through the process of selecting the perfect engagement ring. Operating hours are daily from 10:00 AM to 7:00 PM. For inquiries, customers can reach the store at 617-532-1089.
The feedback from clients offers a mixed sentiment regarding the services provided.
Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 18%
- Negative: 24%
Positive reviews highlight the helpfulness and knowledge of staff members, with many customers praising their thorough explanations about diamonds and settings. The atmosphere is often described as welcoming, with an emphasis on a no-pressure sales experience. However, some negative experiences mention delays in ring resizing and customer service frustrations, particularly regarding communication after sales.
Best Review:
Cristina commended the Boston showroom for its welcoming atmosphere and the attentive service provided by the consultants. She noted that the experience was enjoyable, allowing her to explore different styles comfortably and without pressure.
Worst Review:
Delena expressed deep disappointment, describing a frustrating experience during the resizing of her engagement ring, which included multiple delays and lack of clear communication from the staff regarding the progress of her order.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 10:00 AM - 7:00 PM
Staff members mentioned include Julia, Adele, and Minh, who received particular praise for their service and expertise.
Positivity Score: 67%
Total Customer Feedback Reviewed: 400
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