Hefez & Sons Jewelers, Custom Engagement Rings in Boston , MA

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82.5% Score | Hefez & Sons Jewelers, Boston, MA

Hefez & Sons Jewelers, located at 387 Washington St, Ste 701, Boston, MA, offers exceptional services primarily focusing on engagement ring creation and custom jewelry design. Known for their family-run atmosphere, the team, including staff members Joe and Jay Hefez, is dedicated to providing personalized customer experiences. The jeweler is highly regarded for its craftsmanship, with many customers highlighting their willingness to listen and guide clients through the ring selection process without pressure.

The store specializes in a variety of services, including engagement and wedding ring creation, jewelry repairs, and custom designs. Operating in Suffolk County, Hefez & Sons has garnered a mix of reviews, showcasing their commitment to customer satisfaction along with a few critiques regarding service inconsistencies.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The store has received 41 reviews, with a consensus on the welcoming environment and knowledgeable staff, although some customers have raised concerns about communication delays.

Best Review:
A customer praised the service and attention to detail, noting the excellent experience with the knowledgeable staff who assisted them in selecting the perfect ring.

Worst Review:
One customer expressed disappointment over communication issues and a perceived lack of attentiveness during the engagement ring selection process.

Opening Hours:
- Tuesday: 10:30 AM - 5:30 PM
- Wednesday: 10:30 AM - 5:30 PM
- Thursday: 10:30 AM - 5:30 PM
- Friday: 10:30 AM - 5:30 PM
- Saturday: 10:30 AM - 4:30 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Joe and Jay Hefez.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 82.5%
Total Customer Feedback Reviewed: 41

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82.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

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