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Boston Diamond Company, located at 35 Newbury St, Boston, MA 02116, is a premier destination for engagement ring creation and fine jewelry in Suffolk County. The company prides itself on offering bespoke designs, utilizing only the highest quality diamonds and gemstones, with a strong emphasis on ethical sourcing. Customers appreciate the knowledge and expertise of the staff, particularly Stephanie Binder, the owner, who is celebrated by patrons for her personalized approach and commitment to making each piece special.
The store operates by appointment only, allowing for a focused and tailored experience. Operating hours are as follows:
| Day | Hours |
|-----------|--------------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 3:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Customer feedback reveals a positive sentiment regarding the engagement ring creation services. Based on 172 reviews, approximately 90% of the sentiment is positive, 5% neutral, and 5% negative.
Customers frequently commend the exceptional customer service, quality craftsmanship, and the ability of the staff to help guide them through the ring selection process, creating a comforting and no-pressure environment. There are a few complaints regarding the variability in customer experience, with some clients feeling the need for more attentive service.
Best Review:
David mentioned that his experience with Stephanie during the purchase of an engagement ring was excellent due to her clear communication and attention to detail. The staff worked hard to ensure the ring was ready earlier than expected, enhancing his overall satisfaction with the service.
Worst Review:
Jennifer described a less favorable interaction, expressing disappointment with Stephanie's customer service approach, feeling that she was condescending rather than helpful while discussing options during her visit.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 172
Store Phone Number: 6172636447
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