SHOP ENGAGEMENT RINGS WITH JEWELER AI
START NOW!
E.B. Horn Jewelers, located at 429 Washington St, Boston, MA 02108, is a well-regarded establishment known for its expertise in engagement ring creation and exceptional customer service. This family-run jeweler has been a staple in the Boston jewelry scene for over 180 years, providing a diverse selection of diamonds and fine jewelry, including an extensive vintage and estate collection. The knowledgeable staff, including associates like Michael and Dermot, are praised for their attentive service and extensive experience, creating a welcoming atmosphere where customers can explore their options without feeling rushed.
This jeweler operates by appointment, ensuring personalized attention for every customer. Reviews highlight the meticulous attention to detail offered when crafting engagement rings, with many customers expressing profound satisfaction regarding their purchases and the friendly, professional demeanor of the staff. However, some negative feedback points to experiences of dismissive behavior during appraisals, with certain customers feeling undervalued based on the nature of their inquiries or the items they brought in.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
**Mentioned Staff Members:**
- Michael
- Dermot
Best Review:
A customer noted that E.B. Horn has consistently provided outstanding service over the years, highlighting that the staff's knowledge and attention made selecting an engagement ring a pleasurable experience. This customer emphasized that they trust the store for both jewelry purchases and repairs.
Worst Review:
Another reviewer described a negative experience where they felt treated with contempt while attempting to sell a ring. They felt the staff were dismissive and judgmental, which left a disappointing impression about their service.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 852
Store Phone Number: 6175423902
Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
