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Shawmut Jewelry Company, located at 333 Washington St, Ste 302, Boston, MA 02108, operates in Suffolk County and specializes in engagement ring creation and various jewelry repair services. The store has made its mark in the Boston jewelry scene, recognized for its watch repair as well as custom jewelry services. The contact number for Shawmut Jewelry Company is (617) 523-2622.
Customer reviews reveal a mixed sentiment about the establishment. Positive sentiments highlight the reasonable prices for services such as watch cleaning and the professionalism of the staff. Customers have specifically praised the expertise of staff members, especially noting their accommodating nature in rush situations. However, there are negative reviews that express dissatisfaction with the attitude of the service personnel, suggesting instances of rudeness and poor customer interaction.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%
Highlights of customer experiences include a number of decades-long loyal customers who appreciate the quality of service and value received. Nonetheless, some customers have voiced frustrations regarding the service demeanor.
Best Review: A customer remarked on the long-standing relationship with the store, citing excellent service for watch cleaning and a commitment to customer satisfaction, specifically praising a staff member for going out of their way to provide assistance.
Worst Review: A reviewer expressed strong dissatisfaction with the service, describing an altercation with a staff member who was perceived as confrontational regarding a simple watch adjustment.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday to Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed
Staff Members Mentioned:
- Ben
- Maryanne
Positivity Score: 60%
Total Customer Feedback Reviewed: 6
Store Phone Number: 6175232622
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