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John J. Fleming Jewelry is a cherished family-owned jeweler located in the heart of Boston, MA, at 387 Washington St, Ste 808. With over 65 years of experience, the store is renowned for its exceptional engagement ring creation services, alongside a diverse selection of high-quality jewelry. Customers consistently express their admiration for the friendly and knowledgeable staff, including John and Shayne, who make the process of selecting engagement rings enjoyable and stress-free. The team understands the importance of personalization, offering custom designs that align with individual budgets and styles.
The positive reviews highlight the superb customer service and quality of craftsmanship, with many customers returning for multiple purchases over the years. However, a few negative comments note concerns about communication, mentioning difficulties in reaching the store for follow-ups.
Operating hours are as follows:
- Monday: 9:30 AM - 5:00 PM
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Phone: (617) 542-7793
County: Suffolk
Overall Sentiment from Online Customer Reviews:
Based on 23 reviews analyzed, the overall sentiment is highly positive, with approximately 90% of responses indicating satisfaction, 5% neutral, and 5% negative.
Best Review:
Mike highlighted the superb customer service at John J. Fleming Jewelry, emphasizing the professionalism and care shown by the staff, particularly praising John for his kindness and expertise during the purchasing process.
Worst Review:
Nmkonopka expressed dissatisfaction over unreturned calls during follow-up inquiries, despite being pleased with the initial purchase.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members Mentioned:
- John
- Shayne
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 23
Store Phone Number: 6175427793
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