DeScenza Diamonds (multiple locations), Custom Engagement Rings in Boston , MA

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82.5% Score | DeScenza Diamonds (multiple locations), Boston MA

DeScenza Diamonds, located at 387 Washington St, Boston, MA 02108, is a well-respected jeweler specializing in engagement ring creation and exceptional customer service. With a long-standing tradition since 1915, this family-owned business offers a wide selection of GIA certified diamonds and custom engagement ring options. Customers often praise the knowledgeable staff for their helpfulness and commitment to educating buyers about the diamond selection process without any pressure, ensuring a relaxed shopping experience. The atmosphere is described as welcoming, with a focus on personalized service.

However, some reviews note inconsistencies in service quality across different staff members, with instances of less-than-ideal customer interactions and communication breakdowns after sales. Despite this, the overall reputation remains positive due to the quality of products and the expertise of staff members like Joe MacIsaac and others who contribute to a great shopping experience.

Customer feedback was collected from a total of 60 reviews, revealing a mixed sentiment but leaning positively.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Monday & Sunday: Closed

**Staff Members:**
- Joe MacIsaac

Best Review:
Richard mentioned that the team at DeScenza Diamonds consistently provides top-notch service, highlighting their broad selection and knowledgeable staff who ensure a remarkable experience over the years.

Worst Review:
Margaret expressed frustration with a lack of communication and responsiveness from the staff after her engagement ring needed to be replaced, feeling that the poor service overshadowed her initial positive experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 82.5%
Total Customer Feedback Reviewed: 60

Store Phone Number: 6175427974

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82.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

A word from the team at DeScenza Diamonds (multiple locations)

Boston has some incredible locations to propose in our area, including our historical landmarks and the waterfront. Because it's a big and unique city, there are always many places to create a wonderful proposal at.

We would say that any time, other than a normal gift giving time is the best time. Most jewelers say during the holidays, but an engagement ring is an extra special gift. Why not give it its own special time as well?

It can take anywhere from 1-2 weeks to create an engagement ring. It all depends on the amount of custom work that is required, but generally speaking, 1-2 weeks is our time frame.

The most memorable proposal that we heard in our jewelry store was a fully orchestrated, complete surprise, afternoon and evening roadtrip. It was complete with lunch, couples massage, horse drawn carriage to proposal spot, then dinner and overnight. Overall it was QUITE the proposal and extremely memorable.