DeScenza Diamonds (multiple locations), Boston MA
DeScenza Diamonds, located at 387 Washington St, Boston, MA 02108, is a well-respected jeweler specializing in engagement ring creation and exceptional customer service. With a long-standing tradition since 1915, this family-owned business offers a wide selection of GIA certified diamonds and custom engagement ring options. Customers often praise the knowledgeable staff for their helpfulness and commitment to educating buyers about the diamond selection process without any pressure, ensuring a relaxed shopping experience. The atmosphere is described as welcoming, with a focus on personalized service.
However, some reviews note inconsistencies in service quality across different staff members, with instances of less-than-ideal customer interactions and communication breakdowns after sales. Despite this, the overall reputation remains positive due to the quality of products and the expertise of staff members like Joe MacIsaac and others who contribute to a great shopping experience.
Customer feedback was collected from a total of 60 reviews, revealing a mixed sentiment but leaning positively.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Opening Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Monday & Sunday: Closed
**Staff Members:**
- Joe MacIsaac
Best Review:
Richard mentioned that the team at DeScenza Diamonds consistently provides top-notch service, highlighting their broad selection and knowledgeable staff who ensure a remarkable experience over the years.
Worst Review:
Margaret expressed frustration with a lack of communication and responsiveness from the staff after her engagement ring needed to be replaced, feeling that the poor service overshadowed her initial positive experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
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