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Lux Bond & Green Jewelers, located at 20 Park Plaza, Boston, MA 02116, is a distinguished jewelry store renowned for creating exquisite engagement rings and offering extensive jewelry services. This family-owned establishment, with over 125 years of experience, has built a substantial reputation for exceptional customer service and quality craftsmanship. Staff members like Karen and Laurie are noted for their professionalism and attention to detail, guiding clients through the engagement ring selection process with expertise and care.
Operating hours are as follows:
- Thursday: 9 AM - 5 PM
- Friday: 9 AM - 5 PM
- Saturday: 9 AM - 5 PM
- Sunday: Closed
- Monday: 9 AM - 5 PM
- Tuesday: 9 AM - 5 PM
- Wednesday: Closed
The store operates in Suffolk County and offers a variety of services beyond engagement ring creation, including jewelry repair and custom design options.
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews reflects a positive atmosphere, with around 80% positive feedback. Many customers commend the attentive service and the quality of the jewelry, while some mention dissatisfaction regarding specific services.
Best Review:
James described the staff's helpfulness and friendliness during his visit when he required an adjustment on his watch, emphasizing the welcoming atmosphere.
Worst Review:
Joseph expressed frustration over his experience with a Rolex watch adjustment, claiming that the service led to damage and poor communication from the staff.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Staff Members Mentioned:**
- Karen
- Laurie
Positivity Score: 90%
Total Customer Feedback Reviewed: 100
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