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Michele Mercaldo Jewelry, located at 276 Shawmut Avenue in Boston, MA, is a sought-after destination for creating personalized engagement rings. This cozy studio, nestled in the South End, showcases Michele's exquisite handmade jewelry, with a focus on modern and unique designs. With an impressive array of custom options, Michele, who has over 30 years of experience, is dedicated to helping clients craft pieces that truly reflect their style.
Customers often commend the warm and inviting atmosphere, noting how the team goes above and beyond to ensure they feel comfortable and heard throughout the design process. While feedback is largely positive, with most clients satisfied with the final products and customer service, there are occasional mentions of miscommunication and experiences that didn’t meet expectations.
Customer Sentiment: Approximately 80% of customers share positive experiences, while 10% find their interactions neutral, and another 10% report issues.
Opening Hours:
- Monday: Closed
- Tuesday: Closed
- Wednesday: 11:00 AM – 6:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 11:00 AM – 6:00 PM
- Saturday: 11:00 AM – 6:00 PM
- Sunday: Closed
Best Review: Eric praised Michele's unique designs and exceptional service, expressing how welcome he felt during his visit and how happy he was with his stunning purchases.
Worst Review: Mia described a frustrating experience with customer service regarding a loose stone in her engagement ring, feeling her concerns were dismissed and that the interaction left much to be desired.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 26
Store Phone Number: 6173507909
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