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Joseph Gann Jewelers, located at 387 Washington St, 4th Floor, Boston, MA, has established itself as a premier choice for engagement ring creation, serving customers in Suffolk County. Known for its high-quality craftsmanship and personalized service, this family-owned jeweler has garnered a solid reputation since 1933.
The staff, including knowledgeable team members Josh and Matt Gann, provide a welcoming, no-pressure environment that allows customers to explore a wide selection of diamonds and settings. They take the time to educate potential buyers about the important aspects of diamonds, ensuring that each client finds the right ring within their budget. With many positive reviews highlighting the attentive customer service and exceptional quality of rings, Joseph Gann Jewelers stands out in the Boston jewelry scene.
Positive reviews frequently praise the friendly atmosphere and the expertise of the staff, with many clients expressing satisfaction with their custom engagement rings. However, there have been some negative sentiments regarding repair services and pricing perceptions, indicating that while product quality is high, experiences may vary.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
| Opening Hours |
|-----------------------|
| Monday 10:00 AM - 3:00 PM |
| Tuesday 10:00 AM - 3:00 PM |
| Wednesday 10:00 AM - 3:00 PM |
| Thursday 10:00 AM - 3:00 PM |
| Friday 10:00 AM - 3:00 PM |
| Saturday 10:00 AM - 3:00 PM |
| Sunday Closed |
Staff Members:
- Josh Gann
- Matt Gann
Best Review:
A customer praised the welcoming and knowledgeable service at Joseph Gann Jewelers, highlighting how staff members, particularly Josh and Matt, took the time to explain diamond quality and settings without any pressure to purchase. The result was a beautiful engagement ring that exceeded expectations.
Worst Review:
One customer expressed disappointment with the cleanliness of their watch after a routine battery replacement, feeling that the service led to issues with the timekeeping of the watch. Although the staff was polite, this experience affected their overall perception of the craftsman's skills.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 165
Store Phone Number: 6174264932
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