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Americus Diamond, located at 12362 IH 10 W, San Antonio, TX 78230, operates in Bexar County and is recognized for its extensive inventory and customer service. The store is widely acclaimed for crafting beautiful engagement rings and providing a welcoming atmosphere for couples embarking on the jewelry buying journey. Customers have commended the knowledgeable staff, who offer guidance on diamond selection and setting customization without the pressure often associated with commissioned sales. Many have reported positive experiences with their engagement ring purchases, particularly highlighting the store's trade-up policy and free ring cleaning services.
However, some reviews indicate concerns regarding customer service, particularly with wait times and acknowledgment upon entry. A few customers mentioned feeling overlooked or receiving less assistance than expected, which marred their overall experience.
The store has received a total of 475 reviews.
Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 15%
Negative: 13%
**Opening Hours:**
- Monday to Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM
Best Review:
A customer named Joshua expressed appreciation for the excellent service and support received while purchasing an engagement ring, emphasizing the staff’s knowledge and the store's welcoming atmosphere throughout the decision-making process.
Worst Review:
Michael highlighted a frustrating experience regarding price matching, stating that the staff was unhelpful regarding their advertised guarantees, leading to disappointment during what should have been a significant purchase.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 79.5%
Total Customer Feedback Reviewed: 475
Store Phone Number: 2105207817
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