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Saad's Fine Jewelers, located in San Antonio, TX, is renowned for its exceptional services in creating engagement rings and custom jewelry. This family-owned business operates in Bexar County and is often praised for its knowledgeable staff and welcoming atmosphere. With an extensive selection of diamond engagement rings and custom pieces, Saad's Fine Jewelers offers financing options and layaway plans, making it easier for customers to find the perfect ring.
The store is situated at 6301 NW Loop 410 Ste Q12, San Antonio, TX 78238. Customers can reach them at (210) 681-2222. Saad’s Fine Jewelers operates under the following hours:
| Day | Opening Hours |
|-----------|--------------------|
| Monday | 11 am - 8:30 pm |
| Tuesday | 11 am - 8:30 pm |
| Wednesday | 11 am - 8:30 pm |
| Thursday | 11 am - 8:30 pm |
| Friday | 10 am - 9 pm |
| Saturday | 10 am - 9 pm |
| Sunday | 12 pm - 6 pm |
The store has amassed a total of 487 reviews. Positive feedback often highlights the excellent customer service, knowledgeable staff, and competitive pricing. Many customers commend the expertise of team members like Mark and Tino, who are noted for providing personalized attention and ensuring a satisfied experience while helping clients choose or design the perfect engagement ring.
However, some customers have expressed dissatisfaction concerning the store's return policy and experiences with customer service. Issues surrounding product quality and service speed have also been mentioned, which are critical areas for potential improvement.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Best Review: A customer praised the exceptional service received at Saad's Fine Jewelers, mentioning that the staff was incredibly knowledgeable and helped them find an exquisite engagement ring. This customer noted that they left the store feeling valued and confident in their purchase.
Worst Review: Another customer reported dissatisfaction with the store's return policy, emphasizing that they had a negative experience when they tried to return a product. They felt the policies were not clearly communicated at the time of sale.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 487
Store Phone Number: 2106812222
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