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Gersal Jewelers, located at 2348 E Southcross Blvd, San Antonio, TX 78223, has been a familiar name for many locals seeking jewelry repair and creation, particularly for engagement rings. Serving Bexar County, Gersal is known for its family-oriented atmosphere and hands-on approach in helping customers bring their dream pieces to life.
The shop is run by a dedicated team, including the owner Marco, who is often praised for his attentive service. Customers appreciate the personalized touch they receive, as the staff work closely with clients to ensure their visions are realized in the ring design. With over 62 reviews, it’s clear that many find value in the craftsmanship offered here; however, like any business, they do face some challenges.
Customer Sentiment: Roughly 70% of customers express high satisfaction with the jewelry services, whereas about 20% have had neutral experiences, and the remaining 10% reported issues with service quality.
Opening Hours:
Monday: Closed
Tuesday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed
Best Review: Tom praised the responsive service and efficient watch battery replacement, noting that his visit was completed in under 10 minutes with a great price.
Worst Review: RaeJean voiced strong dissatisfaction with what she described as an unprofessional experience, stating her earrings were returned in a less than satisfactory condition and claimed they had been swapped for a fake.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 62
Store Phone Number: 2105310206
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