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Michel's Jewelry, located at 9257 Culebra Rd #102, San Antonio, TX, 78251, offers a variety of services, particularly specializing in engagement ring creation and custom jewelry design. The shop is family-owned, with a reputation for providing exceptional craftsmanship under the guidance of owner Gilberto Michel. The experienced staff ensures that each piece is handled with care, aiming to turn clients' visions into stunning, one-of-a-kind pieces. Their services include jewelry repairs, ring resizing, and cleaning, making it a reliable destination for all jewelry needs.
The operating hours are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 11:00 AM - 5:00 PM |
| Sunday | Closed |
Customer reviews indicate a divided sentiment regarding the services at Michel's Jewelry.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
Positive remarks often applaud the friendly and helpful staff, particularly praising prompt service and quality repairs. Customers appreciate the experience and skill demonstrated during the ring creation process, noting the attention to detail and care for their precious items.
Conversely, negative reviews highlight disappointing experiences related to customer service and product quality issues. Some customers reported dissatisfaction with the handling of their items, claiming damage during service or inadequate responses to concerns.
Best Review:
Cynthia mentioned that her diamond ring was resized and cleaned, making it look brand new, and appreciated the helpfulness in discussing options for an enhancer.
Worst Review:
Cati expressed her frustration over the deep scratch on her watch after a battery replacement, feeling that the owner's defense was unjustified and disappointing.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 99
Store Phone Number: 2105209617
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