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Stone Oak Jewelers, located at 18730 Stone Oak Parkway, Suite 104, San Antonio, TX 78258, is a popular choice among locals for engagement ring creation and custom jewelry services. With a solid reputation in Bexar County, this family-owned business has garnered a total of 107 reviews, showcasing its commitment to exceptional customer service and quality craftsmanship.
The skilled staff, including gemologists and experienced jewelers, are dedicated to helping customers design unique and heartfelt engagement rings. The owners, Dan Dement and Mike Bowling, are noted for their extensive knowledge in gemstones and the jewelry business. Reviews frequently highlight their attentive service, emphasizing how staff members take the time to listen and guide customers in crafting their one-of-a-kind pieces. Customers express satisfaction with the quality of the jewelry, the custom design process, and the friendly atmosphere of the store.
However, a few negative reviews point out instances of poor customer service, including unprofessional attitudes and communication issues. Such experiences appear to be outliers in an otherwise positive feedback landscape.
Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%
Opening Hours:
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
Best Review:
James praised the exceptional service and extensive selection of engagement rings, stating the staff made him feel like part of the family throughout the purchasing process.
Worst Review:
Viola recounted her experience of feeling dismissed and receiving inadequate resizing services. She expressed disappointment in the lack of apologies or accountability from the staff after she pointed out the errors.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87%
Total Customer Feedback Reviewed: 107
Store Phone Number: 2104033900
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