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Kay Jewelers, located at 7400 San Pedro Ave, San Antonio, TX 78216, operates within Bexar County and is known for its extensive engagement ring creation services. The store is open Monday through Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 7:00 PM, and is easily reachable at (210) 348-6988.
Customers appreciate the variety and quality of engagement rings available, as well as the knowledgeable staff. Elise, the store manager, is frequently mentioned in positive reviews for her helpfulness and dedication to customer service. Many reviews laud the friendly atmosphere and positive experiences, particularly citing the assistance provided in selecting the perfect ring.
However, there are significant negative reviews as well. Some customers report poor service experiences, highlighting issues with staff behavior and communication. The overall sentiment from online customer reviews indicates a mixed experience, with approximately 60% positive, 20% neutral, and 20% negative feedback.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Best Review: A customer praised Elise for her attentive service, stating that she made the experience enjoyable and helped find a beautiful engagement ring that perfectly matched their expectations.
Worst Review: Another customer expressed dissatisfaction with the rude behavior of a staff member, feeling unwelcome and ignored during their visit, which left a negative impression of the store.
Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
Staff Members Mentioned:
- Elise (Store Manager)
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 122
Store Phone Number: (802) 863-1371
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