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Kay Jewelers, located at 15900 La Cantera Pkwy, Bldg 1 Ste 1125, San Antonio, TX 78256, offers a range of services specializing in engagement ring creation and custom jewelry. Customers appreciate the wide selection of engagement rings, wedding bands, and repair services. Operating in Bexar County, the store features a professional staff that is generally recognized for their approachability and willingness to assist customers in finding the perfect jewelry piece.
The store has received a total of 115 reviews, with sentiments reflecting both positive experiences and notable dissatisfaction.
Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%
Among positive experiences, customers highlighted the friendly and knowledgeable staff, particularly acknowledging employees who take the time to explain details and provide personalized assistance in selecting rings. Conversely, several reviews pointed out issues with customer service, including delays in repairs and unfulfilled promises regarding ring adjustments, which have left some patrons frustrated.
Best Review: Ashton commended the staff for being highly helpful and noted a wonderful experience, specifically mentioning how the employees went out of their way to assist him with his selection.
Worst Review: John expressed his dissatisfaction with the service after a negative encounter with the management. He reported feeling misled about diamond maintenance and ultimately criticized the lack of support he received during his visit.
**Store Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
Staff members recognized in reviews include Dylan, the store manager, and various sales associates who contributed to both positive and negative experiences noted by customers.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 57.5%
Total Customer Feedback Reviewed: 115
Store Phone Number: (210) 694-5190
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