JTI Diamond Co., San Antonio TX
JTI Diamond Co. in San Antonio, TX, is a family-owned jeweler specializing in custom engagement ring creation and exceptional customer service. With more than 150 years of combined experience, the knowledgeable staff, including owner Jim Turner and designer Mariah Andell, excels in providing a warm, inviting atmosphere tailored to clients' needs. Their commitment to quality is evident as they offer a range of services, including custom design, jewelry repair, appraisals, and watch servicing.
Located at 726 N.W. Loop 410 Ste. 105, San Antonio, TX 78216, JTI Diamond Co. operates Monday through Friday from 10 AM to 5 PM and Saturday from 12 PM to 5 PM. Customers can reach them at (210) 732-4111.
Both praise and criticism are found within their reviews, demonstrating a balanced view of this establishment.
Overall Sentiment from Online Customer Reviews:
Positive: 83%
Neutral: 10%
Negative: 7%
Positive reviews frequently mention the quality of craftsmanship, personalized service, and a welcoming environment. Customers appreciate the knowledgeable team, making it easier for couples to find or create their perfect engagement rings. Many rave about the stunning results of their custom work.
Critically, some customers have expressed dissatisfaction with response times and the perceived lack of consideration during their visits, leading to instances where potential sales were missed.
Best Review:
Roger highlighted the exceptional service at JTI Diamond Co. He appreciated the thoroughness and attention given during the jewelry repair process, stating their craftsmanship was absolutely stunning and reasonably priced.
Worst Review:
Joseph expressed frustration with the customer service at the store, detailing an experience where he felt ignored and left without assistance despite arriving ready to spend on a Rolex watch.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 10 AM - 5 PM
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 12 PM - 5 PM
- Sunday: Closed
**Staff Members:**
- Jim Turner
- Mariah Andell
