Kay Jewelers Alamo Quarry Market San Antonio TX
Kay Jewelers, located in the Alamo Quarry Market at 255 E Basse Rd., Spc. 150, San Antonio, TX 78209, operates in Bexar County and offers a wide range of jewelry services, specializing in engagement ring creation. The store is known for its commitment to customer satisfaction, featuring a knowledgeable team that assists clients in designing custom rings and providing assistance with maintenance and repairs.
The customer service at this location has received mixed feedback. Positive reviews highlight the attentive and friendly staff, particularly praising individuals like Bobby and Tabitha for their exceptional service during the engagement ring purchasing process. Many customers appreciate the ability to have their jewelry cleaned and inspected free of charge, a benefit tied to the Kay Jewelers brand that often enhances overall customer satisfaction.
However, some reviews express dissatisfaction with the quality of repairs and the management's handling of issues. Concerns were raised about repeated problems with ring resizing and customer service experiences that left some feeling undervalued.
Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 15%
- Negative: 17%
Highlight Reviews:
Best Review: Chris B. commended the staff's dedication to resolving issues and expressed satisfaction with the upgraded ring his wife received, attributing his positive experience to the exceptional service from Amy and the management team.
Worst Review: Amy B. reported a frustrating encounter with the male manager regarding a defective ring purchased online, describing her experience as disrespectful and highlighting a lack of effective communication when dealing with service issues.
Store Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
Staff members mentioned include Bobby and Tabitha.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
