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Zales Jewelers offers a comprehensive range of services focused on engagement ring creation, making it a notable destination for couples in search of the perfect symbol of love. Located in the North Star Mall at 7400 San Pedro Ave., Ste 1785, San Antonio, TX 78216, this jewelry store is known for its variety of diamond and precious jewelry in classic and designer styles. Customers can expect not only a selection of exquisite engagement rings but also store services including custom jewelry design, repair, cleaning, and inspection, ensuring that every piece is maintained to the highest standards.
With a customer service-oriented approach, the staff, including well-regarded associates Christina, Arman, and Amos, strive to assist clients in selecting the ideal ring, often going above and beyond to ensure a positive experience. This location is noted for offering personalized attention during the engagement ring process, where individual preferences and specifications are prioritized.
However, online customer reviews indicate a mix of experiences. Customers have praised the friendly and knowledgeable staff but have also highlighted significant issues, particularly with order accuracy and wait times for resizing or repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 20%
Negative: 50%
Positive sentiments focus on the welcoming atmosphere and the expertise of staff members, while negative feedback often points to delays in service and issues with product quality.
**Opening Hours:**
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
Best Review:
Arturo appreciated the detailed recommendations and friendly demeanor of the staff, stating that the team's knowledge made his jewelry shopping experience enjoyable and smooth.
Worst Review:
Cynthia expressed dissatisfaction with her experience, claiming rude service when attempting to exchange a watch, leading to frustration over the perceived lack of customer care.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 40%
Total Customer Feedback Reviewed: 477
Store Phone Number: (210) 349-3191
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