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Helzberg Diamonds, located at 15900 La Cantera Pkwy Ste 11120, San Antonio, TX 78256, is a jewelry store well-known for its wide selection of engagement rings, diamond jewelry, and watches. The store aims to cater to couples looking for unique engagement rings, offering personalized assistance throughout the selection process. However, customer reviews have highlighted some mixed sentiments regarding the service quality provided by the staff.
Overall Sentiment from Online Customer Reviews:
Positive: 38%
Neutral: 16%
Negative: 46%
Many customers appreciate the selection of engagement rings, noting the reasonable prices and friendly assistance from some staff members. Positive reviews often mention the expertise of associates such as Donny, who have been described as accommodating and helpful, ensuring a pleasant shopping experience. However, several negative reviews point to instances of poor customer service, with customers recounting experiences of being ignored or feeling unwelcome during their visits.
Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff members mentioned include Donny.
Best Review:
A customer praised Donny for his outstanding service when helping with a moissanite stone, marking it as a delightful experience and emphasizing the caring treatment received.
Worst Review:
Another customer expressed deep dissatisfaction due to feeling insulted by staff during their engagement ring shopping, stating that the treatment received was unexpectedly disrespectful and left a negative impression.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 46%
Total Customer Feedback Reviewed: 64
Store Phone Number: 2106411515
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