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Texas Diamond and Jewelry is a family-owned jewelry shop based in San Antonio, Texas, specializing in a variety of services, including engagement ring creation. Located at 11631 Bandera Rd, Ste 101, the store has garnered a mixed reputation from online customers, with a total of 31 reviews considered for this overview.
The services offered by Texas Diamond include custom design work, ring resizing, watch repairs, and engraving. Customers have appreciated the exceptional customer service provided by staff members, with many reviews highlighting the friendliness and helpfulness of the team, which includes names like Cindy and Allie. However, some customers have reported negative experiences related to pricing and service delays.
Overall sentiment from online customer reviews:
- Positive: 55%
- Neutral: 15%
- Negative: 30%
Positive reviews often showcase the quality of customer service and the craftsmanship behind custom engagement rings. Conversely, some negative feedback points to issues with pricing and inconsistent service quality, leading to frustration among customers.
Best Review: Juli commended the friendly staff and fair prices, reflecting a significant satisfaction with the customer experience at the store.
Worst Review: Carl expressed frustration after dropping off a ring for resizing, only to find that the shop closed shortly afterward without notice, leading to difficulties in communication.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff Members: Cindy, Allie
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 31
Store Phone Number: 2104961202
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