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Helzberg Diamonds, located at 7400 San Pedro Ave Ste 1680, San Antonio, TX 78216, is a jewelry store specializing in engagement ring creation and a wide range of other jewelry services. The store operates in Bexar County and can be reached at (210) 525-8611.
Customers have reported a mixed experience, with a total of 165 reviews. On the positive side, many have praised the knowledgeable staff, particularly mentioning Jessica and James for their attentive service and expertise in helping customers design the perfect engagement ring. The store's selection of diamonds and personalization options has also been highlighted positively.
Conversely, negative feedback often revolves around customer service issues, with reviews spotlighting poor experiences related to miscommunication during purchases and service interactions. Customers have expressed frustration over sales tactics and the impression of being treated roughly, leading to an overall sentiment that blends appreciative comments about product quality with dissatisfaction concerning service.
Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 20%
- Negative: 30%
Best Review: A customer noted how Jessica's guidance and patience made her experience enjoyable, reflecting a commitment to helping customers find the right engagement ring and ensuring they felt valued.
Worst Review: Another customer voiced strong dissatisfaction, recounting poor treatment from a manager and feeling judged, contributing to a negative impression of the store's service culture.
Opening Hours:
- Tuesday: 11:00 AM - 08:00 PM
- Wednesday: 11:00 AM - 08:00 PM
- Thursday: 11:00 AM - 08:00 PM
- Friday: 11:00 AM - 09:00 PM
- Saturday: 11:00 AM - 09:00 PM
- Sunday: 12:00 PM - 06:00 PM
- Monday: 11:00 AM - 08:00 PM
Staff mentioned: Jessica, James.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 60%
Total Customer Feedback Reviewed: 165
Store Phone Number: 2105258611
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