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Kay Jewelers, located at 2310 SW Military Dr, Ste 507, San Antonio, TX 78224, is a prominent jewelry store in Bexar County known for its wide selection of engagement rings and exceptional customer service. The store operates from 10 AM to 8 PM Wednesday through Saturday, and 11 AM to 7 PM on Sundays, making it a convenient destination for prospective buyers.
The team at Kay Jewelers provides a range of services that include jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. Many customers have shared positive experiences, highlighting the knowledgeable and friendly staff, specifically mentioning employees like Diane and Yvette for their outstanding service. Customers frequently praise the store's inviting atmosphere and the expertise of its staff in assisting with engagements and special orders.
However, there are notable criticisms as well, with some reviewers reporting poor customer service experiences, particularly citing instances of staff being inattentive or rude during their visits.
Overall, from a total of 71 reviews analyzed, there is a mixed response to the experiences at Kay Jewelers.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Best Review: Mandi expressed appreciation for the excellent service provided by the employees, noting a great shopping experience.
Worst Review: Sarah recounted a disappointing experience due to perceived inattentiveness and rudeness from the staff, leading her to consider shopping elsewhere.
**Store Hours**
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
**Staff Mentioned**
- Diane
- Yvette
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 71
Store Phone Number: (870) 336-2518
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