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Pacoy Quality Jewelry, located at 4522 Fredericksburg Rd B44, San Antonio, TX 78201, offers a range of services primarily focused on engagement ring creation and jewelry repair. The business has built a solid reputation over 25 years of service in Bexar County. Customers often commend the friendly and knowledgeable staff led by owner Raul Flores, who emphasizes personalized customer service and quality craftsmanship.
Engagement ring creation is a noted specialty at Pacoy, with options for customization that appeal to various tastes. Many reviews highlight the store's efficient and transparent processes, particularly when resizing rings and performing watch repairs—often completed in under an hour.
However, some customers have reported inconsistencies in quality, especially regarding jewelry repairs, with complaints about damaged items or issues going unrecognized by staff. It's essential for prospective clients to convey precise expectations before proceeding with any service to avoid miscommunication.
Overall sentiment from online customer reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%
Highlight Reviews:
Best Review: Wendy praised the owner for being trustworthy and delivering quality work on her wedding ring, noting how valued customers feel at Pacoy Quality Jewelry.
Worst Review: Christopher expressed dissatisfaction after receiving a mixed-up repair, stating his wife's ring came back altered with noticeable differences in the diamonds, which he felt were switched during the resizing.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|------------|---------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |
Staff members mentioned: Raul Flores
Positivity Score: 80%
Total Customer Feedback Reviewed: 85
Store Phone Number: 2107326613
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