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Zales Jewelers, located at 6301 NW Loop 410 Ste Q3, San Antonio, TX 78238, operates in Bexar County. Known for its extensive selection of engagement rings and fine jewelry, this store offers a range of services including ring resizing, repairs, and custom creations. Customers can expect assistance from a knowledgeable staff dedicated to providing a smooth purchasing experience. The store is open daily, allowing ample opportunity for customers to explore their jewelry options.
The atmosphere in the store is characterized by a mix of experiences. While many customers praise the staff for their friendliness and helpfulness, some reviews indicate dissatisfaction with customer service and product issues.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 30%
Negative: 20%
Highlight Reviews:
Best Review: A customer named Beatriz highlighted the exceptional service provided by the assistant manager, Monica, who was patient and guided them in selecting the perfect wedding band, making the experience enjoyable and stress-free.
Worst Review: Rebecca expressed significant frustration due to a lack of organization with warranty issues, reporting that the staff was unhelpful and didn’t offer satisfactory resolutions to her concerns.
Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Members:
- Monica (Assistant Manager)
Positivity Score: 65%
Total Customer Feedback Reviewed: 110
Store Phone Number: (210) 681-6510
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