Zales Jewelers - South Park Mall in San Antonio TX
Zales Jewelers, located at 2310 SW Military Dr, Ste. 227, San Antonio, TX 78224, operates in Bexar County. This jewelry store has garnered a significant amount of customer feedback, with a total of 211 reviews available. Specializing in engagement ring creation, Zales offers a variety of options and personalized service to assist customers in finding the perfect piece for their special occasion.
Customer service appears to be a strong point, with many reviewers praising the knowledgeable and friendly staff, including associates like Michelle and Rachel, who frequently receive commendations for their patience and assistance. The store also provides additional services such as jewelry repair, custom designs, and financing options.
However, some reviews indicate negative experiences, primarily centered around service inconsistencies and product quality issues, with a particular focus on customers feeling dissatisfied with their purchases over time.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 10%
Negative: 25%
**Best Review:** Roger appreciated the exceptional service he received during his engagement ring shopping, noting that the sales associate helped him find options within his budget while exhibiting great customer service.
**Worst Review:** Sophia expressed her disappointment with the quality of a ring purchased, highlighting issues with discoloration and deterioration despite the promise of a lifetime warranty.
Operating Hours:
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 12:00 PM – 6:00 PM
Staff members highlighted in reviews include Michelle, Rachel, and Guillermo.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
